Snacksy Ltd (“We”) are committed to protecting and respecting your privacy.
For the purpose of the Data Protection Act (the Act) and GDPR, the data controller is Snacksy Ltd, 32 Market Place, Penzance, TR18 2JF, United Kingdom.
Information you provide to us
When using the the forms on our site, whilst emailing us or over the phone you will typically provide us with the following information:
Name & billing address
Email marketing preferences
Card summary information, eg last 4 digits, type and expiry, which our payment processor may provide to us
Information we may passively collect
We may collect your IP address and browser user agent string ( eg “Chrome” ) when you submit forms on the site, this is used for anti-fraud purposes and to identify and block abusive users of the site ( anti-abuse, eg form spam ).
Information we may pass on to third parties
When you pay online, we need to supply your billing address to the payment processing company ( Wix Payments and PayPal ), as your bank requires it for anti-fraud checks during processing as part of their address verification system ( to prove that we know your correct address ). The processing company stores the details of the transaction which includes your name and address and summary card details ( brand, last 4 digits, expiry date ) as well as optionally a “continuous authority token” if you have opted to remember your card. If you subscribe to our mailing list/s we will need to pass on your name and email to our mailing list service provider ( MailChimp and Wix ). They use those details to deliver our email as well as track delivery failures so we can prune no longer functional addresses from our list.
Information third parties may collect
We use a traffic analysis service called Google Analytics, they report aggregate stats about site usage to us, so we do not have the ability to inspect the activity of single “session”, only for instance the number of views a page has had throughout the day with numbers by hour, they may also collect your ip address and browser information to populate network and browser level stats.
Where and how your information is stored
Our site as well as that of all of our chosen service providers use SSL/TLS enforced/encrypted connections to protect your information during transit over the Internet. At the time of writing we maintain PCI scan compliance despite not needing to.
Your password, if provided is not stored in a recoverable format, a representation of it is stored using a secure "hash" (via Wix).
What do we use your information for?
We use your information for processing your orders and sending you orders related as well as requested material, such as emails and possibly letters. If you have subscribed to our special offers or news mailing, your name and email will be used to send you occasional special offers or product news. Any information we may collect passively as indicated in the section/s above are used to maintain a smooth operation of the site and to track errors as well as performance.
Critical cookies in use by this site: consent-policy, bSession, hs, svSession, XSRF-TOKEN although the Wix system may create more depending on functions being performed on the site.
You may disable cookies by following the instructions for your chosen web browser, however the site will cease to fully function correctly for you.
Your access to information
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. All of the information that you have provided to us is also visible to you within your online account if you created one during registration.
Right to be forgotten
If you wish to have us remove any information that we may have related to you, you may request that we remove that information from our systems where possible. Please note that if you have made financial transactions with us we are required to keep detailed records of those and will not be able to remove information related to those. We can remove your email address, telephone numbers along with anything that may be used for email or online marketing purposes upon request.