Terms and Conditions

Basis

These terms and conditions govern the use of this website www.besnacksy.com and trade with Snacksy Ltd. The site is owned and operated by Snacksy Ltd, company number 13033699

Accounts

When you create an account on our Site, you agree to the following:

   

  • You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and
     

  • All personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes.

            
We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.

Sale of Goods

These Terms and Conditions govern the sale of goods available on our Site.

 

We are under a legal duty to supply goods that match the description of the good(s) you order on our Site.

 

These Terms and Conditions apply to all the goods that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods we provide. You agree to purchase goods from our Site at your own risk.

We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.

Subscriptions

Your subscription automatically renews and you will be automatically billed until we receive notification that you want to cancel the subscription.

To cancel your subscription, you can log in to your account and cancel the subscription or contact us to do it for you. Cancellations will only prevent future orders from being placed.

Payments

We accept the following payment methods on our Site:

 

  • Credit and Debit Card - processed securely by Wix Payments

  • PayPal

            
When you provide us with your payment information, you authorise our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorise us to charge the amount due to this payment instrument. If you have placed a subscription, repeat payments will be placed automatically on the chosen schedule. If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.

Dispatch & Delivery

When you purchase goods from our Site, the goods will be delivered through one of the following methods:

           

  • Royal Mail (usually)

  • Another suitable courier

We will dispatch your order to the courier as soon as we can, usually within 2-3 working days. Dispatch can be subject to potential delays, such as labour, stock and order volume spikes. 

            
Delivery will take place as soon as reasonably possible once dispatched, depending on the delivery method selected. Delivery times may vary due to unforeseen circumstances. Please note that delivery times do not include weekends and bank holidays.

You may be required to pay delivery charges in addition to the price for the goods you purchase, this will be indicated before payment is collected.

You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information. 

You must specify a delivery address that can accept the parcel at the times a courier delivers. It is your responsibility to receive the parcel once dispatched. If the courier is unable to deliver the parcel they will leave a delivery card, which you can use to contact them and reschedule a second delivery attempt. Redelivery scheduling is the sole responsibility of the customer.

Right to Cancel, Refund & Return

If you are a customer living in the United Kingdom or the Eurpoean Union you have the right to cancel your contract to purchase goods from us within 14 days without giving notice. The cancellation period:

 

  • Will end 14 days from when you receive, or someone you nominate receives, the goods when you purchased good(s) in one order that are all delivered together;
     

  • Will end 14 days from when you receive, or someone you nominate receives, the last good when you purchased goods in one order that are delivered separately; or
     

  • Will end 14 days from when you receive, or someone you nominate receives, the first good when you purchased goods that will be regularly delivered during a defined period of time.

 

To exercise your right to cancel you must inform us of your decision to cancel within the cancellation period. To cancel, contact us by email at info@besnacksy.com, by phone via 01736 333413 or by post at 32 Market Place, Penzance, TR18 2JF. You may request a replacement in the event of a product issue or a refund, whichever you prefer.

The items must be returned to 32 Market Place, Penzance. TR18 2JF via courier (at your expense) in the same condition in which they arrived (not used) for a refund to be processed, unless we have agreed to a waiver beforehand.

Please note that we cannot ever re-stock returned food items due to health and safety concerns.

Consumer Protection & Applicable Law

Where the Sale of Goods Act 1979, the  Consumer Rights Act 2015, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.

Snacksy Ltd and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.

Except where prohibited by law, by using this Site you indemnify and hold harmless Snacksy Ltd and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.

These Terms and Conditions are governed by the laws of the Country of England.

These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site.

Contact Details

Please contact us if you have any questions or concerns.

 

Our contact details are as follows:

01736 333413

info@besnacksy.com

32 Market Place, Penzance, TR18 2JF